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1.1. By using, visiting, or accessing any part of the website at betgcc.com, including any subdomains, websites, or mobile applications that we own or operate (collectively referred to as the “Website”), and/or by registering for an account on the Website, you agree to fully adhere to these Terms and Conditions, our Privacy Policy, our Cookies Policy, and any other rules applicable to our betting and gaming products available on the Website (collectively, the "Terms"). You are also deemed to have accepted and understood all the Terms.
1.2. Please read the Terms carefully. If you do not agree to these Terms or are unable to accept them, please refrain from using, visiting, or accessing the Website.
1.3. We may modify these Terms periodically for any reason, including compliance with applicable laws or regulatory requirements. The current version of the Terms will always be available on the Website. By continuing to use the Website after any changes take effect, you are considered to have accepted the updated Terms.
1.4. BetGCC is operated by Medial N.V., a company registered under the laws of Curacao with registration number 156005.
1.5. CHITIEN LTD (HE421174) serves as the Billing Agent and has its registered office at Alekou Konstantinou 56, 2024 Strovolos, Nicosia, Cyprus.
1.6. References to "you," "your," "customer," "client," "user," or "player" pertain to any individual utilizing the Website or any services offered therein, as well as any registered customer of the Website.
1.7. The term “games” encompasses Casino, Live Casino, Cards, Virtuals, and any other games that may become available on the Website from time to time. BetGCC reserves the right to add or remove games from the Website at its discretion.
Legal Requirements:
2.1.1. The term “Account” refers to an account you create on the Website after accepting and agreeing to these Terms. By registering an Account, you confirm that you are at least 18 years old or of a higher minimum legal age as determined by the laws applicable in your jurisdiction. It is your responsibility to ensure that the services provided on the Website are legal in your country of residence. Individuals under the age of 18 are prohibited from using the Website and any of its services.
2.1.2. You are prohibited from registering on the Website or using our services if you reside in Afghanistan, Azerbaijan, Bangladesh, Burundi, Central African Republic, Curacao, Democratic People's Republic of Korea (DPRK – North Korea), Democratic Republic of the Congo, France, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Israel, Libya, Mali, Moldova, Montenegro, Myanmar (Burma), Netherlands, Nicaragua, Pakistan, Russian Federation, Somalia, South Sudan, Spain, Sudan, Syria, Ukraine, United States of America, Venezuela, Zimbabwe. We also reserve the right to refuse service to customers from any additional jurisdictions at our discretion.
Registration of Account:
2.2.1. To place bets, play games, and make deposits, you must register an Account on the Website.
2.2.2. During the registration process, you must provide complete and accurate information, including a mobile number, email address, username, password, and any other required details specified on the registration form.
2.2.3. By registering your Account, you agree to provide your legal name. We may verify the accuracy of the information you provide. You are not allowed to modify this information, but you may request changes for valid reasons, such as an honest mistake, by contacting BetGCC’s Customer Support.
2.2.4. If you receive a username, password, or any other security information as part of our procedures, you must keep this information confidential and must not share it with any third parties. We are not liable for any unauthorized use or misuse of your Account resulting from your disclosure of login details, whether intentional or accidental. We will never ask you for your password or initiate contact to request security questions related to your password.
2.2.5. Employees and former employees of service providers or affiliated entities, as well as their family members, are prohibited from registering accounts on the Website or taking advantage of its services and promotions. Violating this rule will result in account closure and the designation of any associated accounts as fraudulent. Any winnings from such accounts will be forfeited, with only the deposited amount being returned to the account holder.
2.2.6. You may not transfer, sell, or pledge your Account to another person. This prohibition includes transferring any associated assets, such as account ownership, winnings, deposits, bets, and rights or claims related to these assets, whether legal or commercial. This restriction extends to any form of encumbrance, pledging, assignment, trading, or gifting involving third parties.
2.2.7. Funding bets online may be illegal in your jurisdiction. If this is the case, you are not authorized to use or fund your Account for betting purposes. Participation in our products while prohibited by law does not affect any stakes or payments made to BetGCC. Additionally, you acknowledge that it is your responsibility to handle any applicable taxes on winnings.
Account Issues:
2.3.1. If you forget your password or believe that someone else may have access to your personal information, or if you suspect another user of cheating or collusion, you must report this immediately.
2.3.2. We reserve the right to declare any bet or transaction void, in whole or in part, if we determine that any of the following has occurred: the account holder or associated individuals may have influenced the outcome of an event; the account holder or associated individuals are evading the Website's rules; the result of an event or bet has been affected by criminal activity; the odds of an event have significantly changed due to a public announcement; bets were placed during technical issues; or if a bet was accepted due to an error, including mistakes, misprints, technical issues, human error, or force majeure.
2.3.3. Should we close or suspend an Account for any reason, we reserve the right to terminate any future Accounts registered by the same person, device, or address, or using the same payment methods, and to void or cancel all bets and transactions associated with those Accounts.
2.3.4. We provide two-factor authentication (2FA) to enhance the security of your Account. You are responsible for keeping your login credentials confidential and ensuring they cannot be accessed by others.
By registering an Account on the Website, you represent, warrant, and agree that:
2.4.1. You are at least 18 years old or the legal age of majority in your jurisdiction, and you are legally permitted to participate in the Games offered on the Website.
2.4.2. You will use the Website and your Account solely for genuine participation in the Games and not for any financial or other unauthorized operations; your involvement in the Games will be strictly personal and non-professional for recreational purposes only.
2.4.3. You are participating in the Games on your own behalf and not for any other individual.
2.4.4. You do not reside in any of the restricted jurisdictions listed in section 2.1.2.
2.4.5. All information you provide to BetGCC is true, complete, and accurate, and you will promptly notify us of any changes to such information.
2.4.6. You are solely responsible for reporting and paying any taxes applicable to your winnings under relevant laws.
2.4.7. All funds you deposit into your Account are legal and not derived from any illegal activities or sources.
2.4.8. You acknowledge that participating in the Games involves the risk of losing the money you deposit into your Account.
2.4.9. You will not engage in any fraudulent, collusive, or unlawful activity regarding your or any third party’s participation in the Games and will not use software-assisted methods or devices to participate in any Games. BetGCC reserves the right to close your Account or invalidate your participation in a Game if such behavior is detected.
2.4.10. For all deposits and withdrawals, you will only use credit cards and financial instruments that are valid and legally belong to you.
2.4.11. The computer software we provide is owned by BetGCC and/or third parties and is protected by copyright and other intellectual property laws. You may only use the software for personal, recreational purposes and in compliance with all established rules, terms, and applicable laws.
2.4.12. Games played on the Website should be approached with the same decorum as in any other setting. You must treat other players and BetGCC representatives courteously and avoid any rude or obscene comments, including in chat rooms or other areas.
3.1. You are permitted to register and maintain only one Account on the Website.
3.2. Each household, IP address, and device is allowed only one Account. If multiple users share the same household, IP address, or device, all account holders must inform us in advance.
3.3. If you register or attempt to create more than one Account for any reason, we reserve the right to block or close any or all of your Accounts at our discretion. We may also void all bets placed from duplicate Accounts, block any bonuses and promotions, and cancel withdrawal requests. Additionally, any returns, winnings, or bonuses accrued during the existence of the duplicate Accounts will be forfeited.
4.1. Once the outcome of a Game you participated in is determined, or when BetGCC has confirmed the result of an event and settled the markets, all winnings will be credited to your Account.
4.2. If BetGCC mistakenly credits your Account with a deposit, bonus, or winnings that do not belong to you—whether due to a technical error, human mistake, or any other reason—the amount will remain the property of BetGCC and will be deducted from your Account, including any winnings generated from the incorrectly credited amount. If you have withdrawn funds that do not belong to you before BetGCC becomes aware of the error, you will owe that amount to BetGCC, in addition to any other legal remedies available. In the event of an erroneous credit, you must notify BetGCC immediately.
4.3. BetGCC will conduct additional verification and identification procedures for any withdrawal and reserves the right to implement such verification processes at any level of withdrawal. All transactions will be reviewed to prevent money laundering.
4.4. The maximum cumulative profit for each customer from all Casino Games (excluding any progressive jackpot wins) is capped at USD 500,000 (or its currency equivalent). If your profits exceed this limit, you will be paid out up to USD 500,000, and any excess profits may, at our discretion, be voided.
5.1. To place bets and play for real money, you must first deposit funds into your Account. You can deposit at any time online using debit or credit cards, e-wallets, bank transfers, or any other available deposit methods. A list of available deposit methods can be found on the “Deposit” page of the Website. Please note that cash and cheques are not accepted for deposits, and some methods may not be available in certain countries.
5.2. We accept payments in multiple currencies. Any payment received by BetGCC in a currency different from that of your Account will be converted to your Account currency at the prevailing exchange rate. Any associated exchange fees will be your responsibility.
5.3. To start playing, a minimum deposit of 20 EUR/USD is required for card transactions, and 50 EUR/USD for cryptocurrency transactions. This minimum deposit grants you access to our extensive range of casino games, bonuses, and promotions.
5.4. To maintain a secure environment, we have set a maximum deposit limit of 2,500 EUR/USD per transaction. This limit applies to each individual deposit made to your casino account.
5.5. BetGCC reserves the right to implement additional procedures for identity verification (KYC procedures) when processing deposits into an Account and may close your Account if you fail to provide the necessary documentation.
5.6. BetGCC does not extend credit for the use of its services.
5.7. By making a deposit, you confirm that all deposits are authorized and agree not to dispute them or take any action that would cause the payment to be reversed by a third party, in order to avoid any legitimate liability.
5.8. To prevent money laundering, all deposits must be wagered at least once before a withdrawal can be processed. If there are wagering requirements, you must comply with them before requesting a withdrawal.
5.9. BetGCC does not permit third-party deposits (e.g., from friends, relatives, or partners). All payments must originate from an account or credit card registered in the name of the Account holder. If third-party deposits are detected, all winnings will be forfeited and returned to BetGCC, and the original deposit will be refunded to the rightful owner. Any fees incurred for returning the funds to the rightful owner will be the responsibility of the recipient.
6.1. To proceed with a withdrawal request, you must complete the account verification process, which includes providing a photo ID and proof of address. To comply with regulatory requirements, we may also need to verify your deposit and withdrawal methods. Additional documentation, such as a bank statement or proof of ownership for any payment method used, may be required.
6.2. The daily withdrawal limit is 5,000 USD/EUR; the weekly limit is 10,000 USD/EUR; and the monthly limit is 30,000 USD/EUR, unless a different amount has been mutually agreed upon between you and the Company. If you win a jackpot, it may be paid out in installments over 24 months at our sole discretion.
6.3. BetGCC reserves the right to modify the maximum allowed amount for each payment method at any time without prior notice.
6.4. Withdrawal requests will not be processed until all wagering requirements have been fulfilled.
6.5. Funds marked as “Bonus” and those associated with aborted games cannot be withdrawn.
6.6. BetGCC reserves the right to refuse a withdrawal request if the total betting amount is less than the last deposit made. You must wager your initial deposit at least once before withdrawing.
6.7. All withdrawal requests are processed via bank transfer and are typically handled within three (3) business days. However, the withdrawal may also be subject to processing times of 1-3 banking days by the payment provider, and delays may occur depending on payment channels, additional account checks, and public holidays.
6.8. Users cannot withdraw funds exceeding their Account balance.
6.9. Withdrawals will be made to your bank account or other withdrawal methods available in the “Cashier” section. Withdrawals will be processed using the same method you used to deposit funds into your Account.
6.10. If a withdrawal is canceled, the funds will be returned to your Account, and you may use those funds accordingly. BetGCC is not responsible for any losses incurred during gameplay following a withdrawal cancellation, whether initiated by you or by us.
6.11. Please be aware that our products are consumed instantly during gameplay, and as such, we cannot offer refunds, returns, or cancellations of services once gameplay has commenced. Any money wagered in a Game with real money will be immediately deducted from your Account.
6.12. Before processing a withdrawal, we may request legal identification, such as certified copies of passports, ID cards, or other documentation as deemed necessary. We may also conduct phone verification, face verification, or other verification methods to ensure your identity.
7.1. You may close your Account at any time and request a withdrawal of your Account balance, subject to any applicable withdrawal charges. To close your Account, you must first cancel any open bets (if applicable) and contact customer support through the Website. The closure of your Account will be effective once BetGCC terminates it. If you are closing your Account due to concerns about potential gambling addiction, please inform BetGCC.
7.2. The method of repayment will be determined at our sole discretion.
7.3. BetGCC reserves the right to close your Account and refund the "Available for withdrawal" balance, subject to any applicable withdrawal charges, at our discretion and without the obligation to provide a reason or prior notice.
7.4. BetGCC reserves the right to cancel and remove any bonus amounts awarded to you if they have not been used within one month from the date of issuance.
7.5. BetGCC may refuse to process a withdrawal request if there is a suspicion of fraud. In such cases, the Account may be suspended, and the payment will not be processed.
7.6. BetGCC will review player Accounts and classify them at its discretion. If a player is classified as a “bonus hunter” or “bonus abuser,” all winnings and bonuses will be voided, and the Account will be suspended without payment being processed.
8.1. We will comply with applicable data protection laws regarding the personal information you provide to us. Your personal information will be processed in accordance with our Privacy Policy, which you can access by clicking [here] (link to the privacy policy to be added).
Criminal Activity:
9.1. If any irregularities are detected (including suspicions of attempted money laundering or fraud), BetGCC reserves the right to close Accounts and/or report any criminal or suspicious activities associated with one or multiple Accounts to the appropriate regulatory or law enforcement authorities. All Account balances of offenders will be blocked, and withdrawals will be voided. Deposits and winnings may be forfeited.
Collusion and Cheating:
9.2.1. BetGCC has the right to disable user Accounts and forfeit Account balances (including deposits and winnings) if users are found to be gaining or attempting to gain an advantage by sharing information about their cards or forming collusive agreements with other users. Such advantages may include chip dumping, information sharing during gameplay, using multiple Accounts, or soft playing. BetGCC conducts thorough examinations of gameplay through both manual and automated methods and investigates all related user complaints. Additionally, we perform proactive and random examinations of gameplay and Accounts.
9.2.2. The use of robotic, automated, mechanical, electronic, or other devices to make automated decisions in any game or regarding any bet on our sites is strictly prohibited. If we suspect that any such device is being used, we reserve the right to void any bets made using such a device and to exclude any player from promotions or competitions in which we suspect such devices have been employed. You are also prohibited from using any external resources designed to give you an unfair advantage over other players, including but not limited to third-party software applications, databases, websites, or the assistance of any person, regardless of whether they hold a BetGCC Account. We may suspend the Account pending investigation and reserve the right to terminate the Account at our discretion. The use of such devices will be treated as fraudulent activity, and we reserve the right not to refund any balance remaining in the Account at the time of termination and to cancel any pending Games.
9.2.3. The Casino has a zero-tolerance policy for advantage play. Advantage play, including developing strategies to gain unfair winnings or abusing casino welcome offers and promotions, is strictly prohibited. The Company reserves the right to void any winnings, bonuses, and winnings derived from such bonuses for the following reasons:
Fraudulent Activity:
9.3. If BetGCC detects any fraudulent, unlawful, dishonest, or improper activity (including the use of VPNs, proxies, or similar services that mask or manipulate your real location, or making bets, wagers, or poker plays through a third party or on behalf of a third party), we reserve the right to block the user’s Account and forfeit all Account balances without prior notification. In such instances, BetGCC reserves the right to report fraudulent activities to regulatory and law enforcement authorities, including but not limited to banks, credit card companies, and any legal entities entitled to this information, as well as to take legal action against the user involved.
10.1. As part of your use of the Website, BetGCC may provide a chat facility that is moderated and subject to controls. We reserve the right to review chat interactions and maintain a record of all communications made through this facility. Your use of the chat facility should be for recreational and social purposes and is subject to the following rules.
10.2. You must not make any statements that are sexually explicit, grossly offensive, or exhibit bigotry, bullying, racism, hatred, or profanity in any form.
10.3. You must not make statements that are abusive, defamatory, harassing, or insulting toward the Website or BetGCC.
10.4. You must not advertise, promote, or relate to any other online entities in the chat.
10.5. You must not make false, malicious, or damaging statements about BetGCC, the Website, or any other internet sites connected to BetGCC.
10.6. You must not engage in collusion through the chat rooms or separate chat facilities. Any suspicious communications will be reported to the relevant regulatory or law enforcement authorities.
10.7. If you breach any of the above provisions regarding the chat facility, BetGCC reserves the right to remove access to the chat room or immediately terminate your Account. Upon termination, BetGCC will refund any funds remaining in your Account, minus any amounts owed to us at that time.
11.1. BetGCC is not liable for any downtime, server disruptions, lag, or any technical or political disturbances that affect gameplay. Refunds may be issued solely at BetGCC’s discretion.
11.2. BetGCC accepts no liability for any damages or losses alleged to have arisen from or in connection with the Website or its content, including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication failures, misuse of the Website or its content, or any errors or omissions in content.
11.3. In the event of a casino system malfunction, all wagers will be considered void.
11.4. If a Game starts but is interrupted due to a system failure, BetGCC will refund the amount wagered in the Game by crediting it back to your Account or, if the Account no longer exists, by providing payment through an approved method. Additionally, if you have accrued credit at the time the Game is interrupted, BetGCC will credit your Account with the monetary value of the credit or, if the Account no longer exists, pay it to you using an approved method.
12.1. BetGCC reserves the right to assign or otherwise transfer its rights and obligations under these Terms. You may not assign or transfer your rights and obligations under these Terms.
13.1. If you have a complaint, you can submit it by emailing our support team at support@betgcc.com. Rest assured that your feedback will be taken seriously, and our customer support team will address your concerns as promptly and professionally as possible.
13.2. BetGCC will make every effort to resolve reported matters promptly.
13.3. If you have a query regarding any transaction, you may contact BetGCC via email at support@betgcc.com with the details of your query. We will review any disputed transactions, and our judgment on such matters will be final.
14.1. These Terms, along with the Privacy Policy, the Cookies Policy, any expressly referenced documents, and any guidelines or rules posted on the Website, constitute the entire agreement and understanding between you and BetGCC concerning this Website. Except in cases of fraud, these Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and BetGCC regarding this Website.
14.2. A printed version of these Terms and any notices provided in electronic form shall be admissible in judicial or administrative proceedings related to these Terms, to the same extent and under the same conditions as other business documents and records originally generated and maintained in printed form.
14.3. If any provision of these Terms is found to be illegal or unenforceable, that provision shall be severed from the Terms, and all other provisions will remain in effect and unaffected by such severance.
14.4. In the event of any inconsistencies between different language versions of these Terms, the English version shall prevail.
14.5. These Terms are governed by the laws of Curacao, and both parties agree to the jurisdiction of the Curacao courts, adhering to the applicable arbitration rules.
15.1. BetGCC is the uniform resource locator of the Website operated by Medial N.V. Unauthorized use of this URL on another website or digital platform is prohibited without prior written consent from BetGCC.
15.2. BetGCC is either the owner or the rightful licensee of the rights to the technology, software, and business systems utilized within this Website.
15.3. The contents and structure of the BetGCC Website pages are owned by Medial N.V., with all rights reserved. The copyright for this Website, including all text, graphics, code, files, and links, belongs to BetGCC. The Website may not be reproduced, transmitted, or stored in whole or in part without our written consent. Your registration and use of our system do not confer any rights to the intellectual property contained within it.
15.4. Links to the Website or any of its pages may not be included on any other website without prior written consent from BetGCC.
15.5. You agree not to use any automatic or manual device to monitor the pages of the Website or any content therein.
15.6. Any unauthorized use or reproduction of content may be subject to prosecution.
16.1. Each promotion will have its own specific set of promotional terms and conditions (the "Promotional Terms") in addition to these Terms. Therefore, you should read these Terms in conjunction with the applicable Promotional Terms for any competition, bonus, or promotion you wish to participate in.
16.2. By participating in promotions, you agree to be bound by these Terms and the corresponding Promotional Terms.
16.3. In the absence of specific Promotional Terms for a promotion, that promotion will, by default, be governed by these Terms.
16.4. Each provision of the Promotional Terms governing any promotion is independent of the other Terms. If any provision is deemed unsuitable or incorrect, the remaining Promotional Terms will remain in effect.
16.5. Participation in a promotion constitutes full and unconditional acceptance of these Terms, including the Promotional Terms, and acknowledges that our decisions are final and binding in all matters related to the promotion.
16.6. BetGCC reserves the right to terminate or cancel any ongoing promotion without prior notice. Any user who violates the Promotional Terms will be disqualified from receiving any rewards associated with that promotion.
16.7. BetGCC reserves the right to withhold any credits, bonuses, coupons, loyalty points, or prizes awarded as part of a promotion at its discretion.
16.8. BetGCC may inform users about current promotions or updates via email, SMS, chat, WhatsApp, social media, mobile phone, browser notifications, or mobile applications.
16.9. BetGCC disclaims any liability for inaccuracies in information provided, whether due to the Website, user equipment used in a promotion, or human or technical errors associated with entry submissions.
Bonuses and Bonus Money
16.10.1. BetGCC frequently offers various bonuses and rewards credited to your Account. Bonuses may include free spins, cashback, free bets, additional funds for play, and extra funds awarded after making a deposit. Bonuses generally come with wagering requirements that must be met before withdrawal. We recommend reviewing the bonus rules before use.
Bonus Rules
16.10.2.1. Bonuses are credited to the bonus balance.
16.10.2.2. Once the wagering requirements for the bonus are met, the bonus amount is transferred to the main balance and can be withdrawn at any time.
16.10.2.3. If bonuses are abused by a user, BetGCC reserves the right to take punitive measures, including deleting or declining all current bonuses and winnings, and immediately blocking the user's Account. In such cases, BetGCC disclaims any liability for the withdrawal or compensation of funds that were in the Account prior to blocking.
16.10.2.4. While playing with an active bonus, players are strictly prohibited from purchasing any bonus features (e.g., Buy Bonus, Feature Buy, or similar functions) within games. Any winnings derived from violating this rule may be forfeited, and the bonus may be voided at the casino's discretion.
16.10.2.5. If we have reasonable suspicion that an account or a group of accounts are operating systematically—such as employing specific wagering techniques or wagering as a group—the Company reserves the right to block or terminate all related accounts and void any associated winnings.
16.10.2.6. The use of low-risk betting systems, including but not limited to Martingale, D'Alembert, or any other strategy designed to minimize risk and circumvent wagering requirements, is strictly prohibited. If such activity is detected, the Company reserves the right to void any winnings and confiscate the bonus funds.
16.10.2.7. Switching between game types to manipulate wagering requirements—such as placing bets on live games and then switching to slots to complete the bonus wagering—is considered bonus abuse. The Company reserves the right to void any winnings, forfeit the bonus, and take necessary action against such activities.
16.10.2.8. Any outside bet spread combination on Roulette games covering 24 or more (64%) of the 37 unique number spots on the table (e.g., betting on both Red and Black) will result in the voiding of all winnings and bonuses.
16.10.2.9. Delaying a game round in any game, including free spins and bonus features, to a later time when there are no wagering requirements, or making new deposits while free spins or bonus features are still active in a game is prohibited.
16.10.2.10. Funds won using bonuses cannot be withdrawn until all bonuses are wagered.
16.10.2.11. Malfunctions void all pays and plays. BetGCC reserves the right to withdraw any winnings caused by malfunctions up to the latest deposits.
16.10.2.12. Users should read and understand any applicable bonus policies and adhere to their terms to qualify for the bonus.
16.10.2.13. All bonuses have an expiry date. The standard expiry date for bonus money is 30 days, though specific bonuses may have different expiry dates, which will be indicated in their respective terms and conditions. Wagering requirements must be fulfilled by the expiry date; otherwise, we may cancel or debit bonus credit from the player Account.
16.10.2.14. The wagering requirements for a bonus refer to the total amount of bets you must place before the bonus and any winnings can be transferred to your cash balance and withdrawn. Wagering requirements for each bonus will be detailed in the specific terms for that bonus and expressed as a multiple of the bonus amount or the combined bonus and deposit amount. The wagering contributions for various games are as follows (subject to change):
For the most current information regarding each game's wagering contribution, we recommend contacting the customer support team.
16.10.2.15. When playing with bonus funds, all requested winnings for withdrawal will be verified before processing.
Wagering Requirements
16.11.1. After receiving a bonus, it is transferred to the bonus balance until the wagering requirements are met.
16.11.2. Wagering requirements are a multiplier indicating the number of times you must play through a bonus before being able to withdraw any winnings. Once the wagering requirements are fulfilled, the bonus or accrued winnings will transfer to the main balance.
16.11.3. Wagering requirements for bonuses will be null if the balance is lower than €0.10 (or the equivalent in your Account currency).
16.11.4. Funds won using bonuses cannot be withdrawn until all bonuses are wagered.
16.11.5. You may request a withdrawal before fulfilling the wagering requirements, but doing so will forfeit your bonus money. To proceed with such a withdrawal, you must contact the Website customer support team.
16.11.6. Every user has the right to abandon bonuses by requesting so from the Website customer support to zero out the bonus balance.
16.12. With free spins, you can play for free on a game on the Website with the same chance of winning as when playing with real money. Winnings from free spins are converted to bonus money and typically require wagering.