1. PRIVACY

At BetGCC, we prioritize the protection of your personal information. This Privacy Policy outlines the types of information we collect when you utilize our services, the reasons for collecting this information, and how we utilize the information gathered.

This Privacy Policy details our practices regarding the collection, use, and disclosure of the personal information we obtain through your engagement with our services and website. It also informs you of your rights concerning the personal data we hold. The Privacy Policy is incorporated into our Terms of Service and is considered part of the BetGCC User Agreement. By accessing or using the BetGCC website, you agree to our collection, use, and disclosure of your information in line with this Privacy Policy.

Please be aware that this Privacy Policy constitutes an agreement between you and BetGCC (“We”, “Us”, or “Our”). It forms an integral part of the Terms and Conditions of BetGCC. The BetGCC website (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is operated by Medial N.V., a company registered under Curaçao law (Registration No. 156005), located at Zuikertuintjeweg Z/N, Curaçao. Medial N.V. is licensed and regulated by the Curaçao Gaming Authority and operates under License No. OGL/2023/115/0092, issued to a gaming services provider authorized and regulated by the Government of Curaçao. CHITIEN LTD (HE421174) provides processing services as a billing agent and is registered at Alekou Konstantinou 56, 2024 Strovolos, Nicosia, Cyprus. We may update this Privacy Policy periodically and will notify you of any changes by posting the revised terms on our platforms. We recommend reviewing this Privacy Policy regularly.

2. INFORMATION COLLECTED

We define personal information as any data that can identify an individual, including but not limited to first and last names, date of birth, physical address, email address, phone number, and other relevant details (“Personal Information”). You may be required to provide Personal Information when using our website, creating an account, or accessing our services. The Personal Information we collect may include, but is not limited to, contact details (including phone number), shipping and billing information, transaction history, usage preferences, and feedback related to our services. This information is stored on our servers located in Germany and occasionally in other locations. When you interact with our services, our servers maintain a unique activity log that gathers specific administrative and traffic data, including your IP address, access times, dates, the pages you visit, language preferences, software crash reports, and browser type. This information is essential for providing and improving our services. We do not collect Personal Information without your consent.

3. METHODS OF DATA COLLECTION AND PROCESSING

We may automatically gather certain data as described above and obtain Personal Information about you when you provide it through our services or other communications on the BetGCC website. We may also receive Personal Information from online vendors, service providers, and from customer lists obtained legally from third-party sources. Furthermore, we may hire third-party service providers for technical support, processing your online transactions, and maintaining your account. We will have access to any information you provide to these vendors and service providers, and we will utilize the Personal Information as specified in this Privacy Policy. Such information will only be shared with third parties outside our company in accordance with this policy. We take measures to ensure that our agreements with third-party service providers and vendors protect your privacy.

4. USE OF INFORMATION

We use the Personal Information collected from you to deliver our services, provide customer support, conduct necessary security checks, process your online transactions, facilitate your participation in promotions, meet business requirements, and for any other operational purposes related to our services. As part of this, we may share your Personal Information with selected partners (including any third parties with whom we have data-sharing arrangements). Additionally, we may use your Personal Information to send you: (1) promotional offers and information about our products and services; and (2) promotional offers and information regarding our partners’ products and services to expand our offerings and enhance customer service. Occasionally, we may request your input through surveys or contests. Participation in these surveys or contests is entirely voluntary, and you can choose whether or not to provide the requested information. Information requested may include contact details (like your name, mailing address, and phone number) and demographic data (such as postal code or age). By accepting any prize or winnings from us, you agree to the use of your name for advertising and promotional purposes without additional compensation, unless prohibited by law. Unless you have opted out of receiving promotional materials, we may also use your Personal Information (including email address and phone number) to send you information about our products, services, and promotions, including other gaming options (like online poker, casino, betting, backgammon) and carefully selected third-party products and services.

5. EXCLUDED DISCLOSURES

We may disclose your Personal Information if required by law or if we believe, in good faith, that such action is necessary to: (1) comply with any legal process served on us, any of our websites, or the services, or in situations where we are under a similar legal obligation; (2) protect and defend our rights or property; or (3) ensure the safety of our users or the public. If we determine, at our discretion, that you have cheated or attempted to defraud us, the company, or any other user of the services, including but not limited to manipulating games or committing payment fraud, or if we suspect fraudulent payment activities (including the use of stolen credit cards or any other fraudulent actions, including chargebacks), we reserve the right to share this information (along with your identity) with other online gaming platforms, banks, credit card companies, relevant agencies, and authorities. For research purposes related to addiction prevention, anonymized data may be shared with appropriate institutions.

6. ACCESS TO INFORMATION

You can opt out of receiving promotional communications by adjusting your account settings on our website or by following the unsubscribe instructions in any email you receive from us. You may also contact us if you: 1) want to verify the accuracy of the Personal Information we have collected about you; 2) wish to update your Personal Information; and/or 3) have any complaints regarding our use of your Personal Information. Upon request, we will (1) update any information you provided, provided you can demonstrate the need for such changes, or (2) mark any information to restrict future marketing use. For clarity, nothing in this Privacy Policy prohibits us from retaining your Personal Information as required by law.

7. COOKIES

Information Stored on Your Device

When you access our services, we may store information on your device. This information is known as cookies—small text files saved on your device when you visit online pages that track your preferences. We also utilize Local Shared Objects or “flash cookies.” Flash cookies serve a similar purpose to browser cookies, allowing us to remember aspects of your visits across our sites. Neither cookies nor flash cookies can access or use other information on your computer. We use these technologies to monitor your engagement with our services. Cookies enable us to track site traffic, enhance our services, and tailor them for your convenience and relevance.

Essential Cookies

Essential cookies are crucial for allowing users to navigate a website and utilize its features, such as accessing secure areas and completing financial transactions. Without these cookies, our websites would not function efficiently.

During Registration

These cookies retain information gathered during your registration, enabling us to recognize you as a customer and deliver the necessary services. We may also use this data to gain insights into your online interests and enhance your experience on our platforms.

On Our Website

For visitors to our site, we deploy cookies to gather information. Our servers utilize three types of cookies:

- Session Cookies

These are temporary cookies assigned to your computer for the duration of your visit. They facilitate navigation on our website and, if you're a registered customer, provide information tailored to you. These cookies expire automatically when you close your browser.

- Persistent Cookies

These cookies remain on your computer for a set duration. Flash cookies also fall under this category.

- Analytical Cookies

These allow us to identify and count the number of visitors to our site and understand how they use our services. This information helps us enhance the functionality of our sites, ensuring that you can easily find what you need.

You have the option to accept or decline cookies. Most web browsers are set to accept cookies automatically, but you can typically modify your browser settings to refuse cookies. The Help menu on most browsers will guide you on how to prevent your browser from accepting new cookies, how to be notified when you receive a new cookie, and how to disable cookies entirely.

8. CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS

To participate in real money gaming on our platform, you must send and receive funds through us. We may utilize third-party electronic payment systems for processing these financial transactions. By agreeing to this Privacy Policy, you give your explicit consent for the collection of Personal Information necessary for transaction processing, which may include transferring information outside your country. We ensure that our agreements with payment systems prioritize your privacy.

9. CONSENT TO SECURITY REVIEW

We reserve the right to conduct security reviews at any time to verify the registration details you provided and to ensure your use of our services and financial transactions comply with our Terms and Conditions and applicable laws. By using our services and accepting our Terms and Conditions, you authorize us to use and disclose your Personal Information to third parties for verification purposes, including, if necessary, transferring your information outside your country. Security reviews may involve ordering a credit report and validating your information against third-party databases. You agree to provide any requested information or documentation to facilitate these security reviews.

10. SECURITY

We recognize the importance of securing your information. All Personal Information received from you is stored in an encrypted and password-protected database within a secure network protected by advanced firewall technology (supporting SSL Version 3 with 128-bit encryption). We also require our subsidiaries, agents, affiliates, and suppliers to implement appropriate security measures.

11. PROTECTION OF MINORS

Our services are not intended for individuals under eighteen (18) years of age (or the legal age in their jurisdiction). By providing information to us, users confirm that they are at least eighteen (18) years old (or of legal age in their jurisdiction). We actively work to detect any attempts by minors to access our services, which may involve initiating a security review. If we learn that a minor has provided personal information through our services, we will not accept such information and will take steps to delete it from our records.

12. INTERNATIONAL TRANSFERS

Personal Information collected through our services may be stored and processed in any country where we or our affiliates, suppliers, or agents operate. By using our services, you consent to the transfer of your information outside your country, including to countries that may not have robust privacy laws. Nonetheless, we take measures to ensure our agents, affiliates, and suppliers adhere to our privacy standards regardless of their location.

13. THIRD-PARTY PRACTICES

We cannot guarantee the protection of any information you provide to third-party websites linked to or from our services, or any information collected by third parties managing our affiliate programs (if applicable). Such third-party websites operate independently and have their own privacy policies. Any information collected by these third parties is governed by their respective privacy policies.

14. LEGAL DISCLAIMER

Our services are provided “AS-IS” and “AS-AVAILABLE” without any liability. We are not responsible for events outside of our control. Given the complex and ever-evolving nature of our technology and business, we cannot guarantee error-free performance regarding the privacy of your Personal Information, nor will we be liable for any indirect, incidental, consequential, or punitive damages arising from the use or disclosure of your Personal Information.

15. CONSENT TO PRIVACY POLICY

Your use of our services indicates your agreement to this Privacy Policy, which represents the entirety of our privacy practices and supersedes any prior versions. This Privacy Policy should be read alongside our Terms and Conditions and any additional applicable terms available on our platforms. We may update this Privacy Policy periodically and will inform you of any changes by posting the revised terms on our platforms. Your continued use of our services after changes indicates your acceptance of those changes. Additionally, per Article 77 of the GDPR, you have the right to lodge a complaint regarding your data processing with a supervisory authority, especially in the Member State of your habitual residence, workplace, or where you believe an infringement has occurred.

16. OTHER WEBSITES

Our website may contain links to external websites that we do not control and are not governed by this Privacy Policy. If you access other sites via these links, the operators of those sites may collect information from you, which will be used according to their own privacy policies, which may differ from ours. We are not responsible for the content or functionality of linked sites, and the operators of those sites bear sole responsibility for any potential errors.